Terms & Conditions

Terms & Conditions

Hey there! Welcome to RockHoundsNL – thanks so much for stopping by. This little shop is run by a passionate rockhound (that’s me!) who truly loves crystals and minerals. Every piece is handpicked with care, and I want you to feel confident and excited about your order.

Below are a few things to know before you make a purchase:

1. About RockHoundsNL

One crystal enthusiast based in the Netherlands owns and operates this store. When you shop here, you're not dealing with a big company – just someone who’s genuinely passionate about the natural beauty of the Earth.

By placing an order, you agree to the terms below. If you have any questions, don’t hesitate to reach out!

2. Product Details

All items are 100% natural unless otherwise stated. I do my best to photograph and describe each piece as accurately as possible. Keep in mind that crystals and minerals come with unique variations – that’s part of what makes them so special!

3. Pricing & Payments

Prices are listed in Euros (€) and include VAT where applicable. Payments must be completed before your order is shipped. Shopify handles the checkout process securely, and I never see or store your payment info.

4. Shipping

I ship from the Netherlands and offer both domestic and international shipping. Shipping fees and estimated delivery times are calculated at checkout. Once your order is sent out, delays caused by the postal service or customs are (unfortunately) out of my control – but I’ll always do my best to help if something goes wrong!

5. Returns & Damaged Items

I don’t accept returns or exchanges, so please read descriptions carefully and feel free to message me with any questions before you order.

If your item arrives damaged, please email me at azmalik080701@gmail.com within 48 hours of delivery. Include clear photos or videos of the item and the packaging. If the damage is confirmed, I’ll offer a reimbursement or store credit. Your satisfaction truly matters to me.

6. Cancellations

Changed your mind? If your order hasn’t shipped yet, I may be able to cancel it. Once it’s out the door, though, cancellations aren’t possible.

7. A Quick Note on Safety

Please keep crystals and minerals away from small children and pets, and handle them with care. Some stones may be delicate or sharp.

8. Privacy

I respect your privacy and will never sell or share your info. Your details are used only to process your order and keep in touch about your purchase.

9. Legal Stuff

This shop operates under Dutch law (based in the Netherlands). Hopefully, everything goes smoothly – but just in case, that's the legal framework I follow.

Let’s Stay Connected

I love chatting about crystals, rare finds, and geology! Feel free to reach out anytime or follow RockHoundsNL on social media for new drops and updates.

Thanks again for supporting this little passion project – I appreciate you more than you know!

Warm vibes,
A. Malik (RockHoundsNL)